May
. 
19
Navigating The Job Market During a Pandemic

00:00am–00:00pm

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R. Harrison

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

R. Harrison

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Apr
. 
2
, 
2020
 | 
2:00pm
–
3:00pm 
CDT
Navigating The Job Market During a Pandemic

Join us for "Navigating The Job Market During a Pandemic".  This virtual event will feature the VPs of People and Talent Acquisition Managers at some of the hottest start-ups and tech companies. Our experts will go over strategies and resources for professionals who are navigating the job market faced with new challenges amidst COVID-19. We will also discuss how the current market has changed as a result of COVID-19 and answer your questions on things you can do to catch the eyes of recruiters. 


Met us on Zoom at 4pm on May 19th (bring a cocktail or water!) to learn, network and to get all your questions answered.


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Speakers

Joe Gomez, Talent Acquisition Manager at Guru

Joe has close to 10 years of recruiting experience ranging from contingency staffing at boutique agencies to large global technology consulting, currently he is helping the team at Guru Technologies achieve their people goals. I have been with Guru for the past year supporting an incredible Leadership team that is committed to maintaining a diverse and socially forward culture as we continue to grow. I feel challenged, well supported and very fortunate to represent such an amazing team and company as a whole

Make sure to submit your questions for Mary when you register!

Tanya Livingstone, VP of People at Kustomer

Tanya leads the People team at Kustomer and is responsible for establishing the talent and culture strategy while upholding our values and mission. Prior to Kustomer, she worked at Knewton, an educational technology company serving as the Head of Human Resources and Recruiting leading growth efforts and partnering closely with the rest of the executive team during Knewton’s successful acquisition process. She is a Technology People leader spending her career in the SaaS space, now joining her third start up with Kustomer.

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Julie Li, VP of People at Stella Connect

As the VP of People at Stella Connect, Julie is responsible for leading the strategy on attracting, developing, engaging, rewarding, and retaining exceptional talent at the company. She is passionate about building an inclusive workplace where all employees can be their best and have opportunities for personal and professional growth. Prior to joining Stella Connect, Julie led People Operations and Diversity and Inclusion at Namely, an HR Tech startup. She also has a decade of experience in global financial services firms in HR, Diversity and Inclusion, and Corporate and Investment Banking.

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Tahlia Prindle, Talent Acquisition Business Partner at Stella Connect

Tahlia has spent the last five years helping to grow and support the team at Stella Connect, a SaaS startup that uses customer feedback to engage, motivate and coach customer service agents. She currently leads their Talent Acquisition function and is passionate about matching great people with the right role and witnessing them thrive! She’s an avid advocate for inclusion in the workplace and building community. When not recruiting, Tahlia loves exploring - whether that’s right in her backyard of NYC or across oceans.

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Kaytlin Louton, Business at Assembled

Kaytlin is an early teammate at Assembled, a workforce management platform that serves modern support teams like Slack, Stripe, and Glossier. Prior to Assembled, Kaytlin ran the support team at iCracked, She’s managed internal and outsourced support teams, and most recently completed an analysis of over 100 support teams still hiring in the COVID19 environment.

Clear your calendar - It's going down! Splash Blocks kicks off on April 21st, and you're invited to take part in the festivities. Splash HQ (122 W 26th St) is our meeting spot for a night of fun and excitement. Come one, come all, bring a guest, and hang loose. This is going to be epic!

Speakers

Joe Gomez, Talent Acquisition Manager at Guru

Joe has close to 10 years of recruiting experience ranging from contingency staffing at boutique agencies to large global technology consulting, currently he is helping the team at Guru Technologies achieve their people goals. I have been with Guru for the past year supporting an incredible Leadership team that is committed to maintaining a diverse and socially forward culture as we continue to grow. I feel challenged, well supported and very fortunate to represent such an amazing team and company as a whole

Make sure to submit your questions for Mary when you register!

Speakers

Meet our Speakers! Kustomer’s leadership is a proven team of accomplished executives with decades of customer management and enterprise solutions expertise. Combine this with prime investors, a talented Krew and customers that are raving fans, and you have a recipe for success.

Tomasz Tunguz

Investor & Board Member Partner Redpoint Ventures

Neeraj Agrawal

Investor & Board Member, General Partner Battery Ventures

Peter Johnson

Vice President, Product Kustomer

Amir Oren

Senior Vice President, Finance Kustomer

Wendi Sturgis

Board Member, CEO Yext Europe & Chief Client Officer

Meet us online!

Apr
. 
2
, 
2020
2:00pm
-
3:00pm 
CDT
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Sponsors

Day 1 Agenda

Day 1 Agenda

From the Expo Hall and education, to site tours and networking, every aspect is designed with your goals in mind. Be part of a community and experience a keen feeling of belonging. Meet approachable speakers eager to share their knowledge.

4:00pm–4:45pm

Tour: Alzheimer’s Association

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research and the world's number one private funder of Alzheimer's research. Our mission is to eliminate Alzheimer's disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

4:45pm–6:00pm

Workshop: Workforce Managment Principles

This workshop looks at developing foundational knowledge and skills in workforce management for contact centers. Learn how workforce management (WFM) is defined, and explore the components of the planning and management process of the contact center. Gain a better understanding of service level/response time objectives, data collection and forecasting, real-time management, and reporting and analysis that will enable you to more effectively and efficiently manage your center.

6:00pm–8:00pm

Workshop: Contact Center Strategy

This all new workshop from ICMI provides the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process. Apply the lessons of the world's best customer contact centers to transform your service and sales delivery systems to conquer new competitive challenges. Get the information, tools and direction necessary to develop, implement and manage a contact center strategy and leadership process.

Day 2 Agenda

From the Expo Hall and education, to site tours and networking, every aspect is designed with your goals in mind. Be part of a community and experience a keen feeling of belonging. Meet approachable speakers eager to share their knowledge.

4:00pm–4:45pm

Celebrating 50 Years of Summer of’69

Dress in your favorite tie-dye or band shirt. Visit our exhibitors from 4:00pm–4:45pm to get your tickets to win! The more tickets you collect, the higher your chances of winning! Drop off your ticket in the Solutions Spotlight Theater by 5:30pm Drawing to be held at the end of the day – You MUST be present to win! What's the prize? How about a $1,000 Amex Gift Certificate?!

4:45pm–6:00pm

Workshop: Connecting Beyond the Conference

Are you a contact leader who's looking for a unique opportunity to share and learn from the experience of others? MasterMinds is a place to bring ideas, share best practices, solve pressing issues, all while receiving support and encouragement. MasterMinds will enable you to come together with others in your industry, build an action plan based on your top challenges and conference learnings, and create a core group of peers who can hold each other accountable throughout the year.

6:00pm–8:00pm

Workshop: Beyond Efficiency and Coast Savings

When preparing to present or recommend technology solutions to your organization, much of the material provided is focused on enhancing efficiency and costs savings. However, by focusing on problem prevention, proactive service, empowerment, engagement and delight – the payoff is worth the effort! These outputs can be translated into revenue, margin and word of mouth payoffs that are usually 10X the required investment.

Guides, eBooks and Reports

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Brands Doing Customer Service Right

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The Guide to Achieving Customer-First Service

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318 West 39th St, 5th Floor New York, NY 10018
© 2019, Kustomer Inc.

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